Privacy policy

Last Updated: October 13, 2025

Dwellio.me (“we,” “our,” “us,” or “the Site”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

If any part of this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs matters relating to the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to our handling of your personal information as described below.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or could reasonably be linked to you. Personal information does not include anonymized or de-identified data. Depending on how you interact with us and local law, we may collect or process the following types of personal information:

  • Contact details: Name, billing/shipping address, phone number, and email address.

  • Financial information: Credit/debit card details, payment confirmations, transaction history, and other payment information.

  • Account information: Username, password, preferences, and settings.

  • Transaction details: Items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Information you include in messages or support inquiries.

  • Device information: IP address, browser type, device identifiers, and connection details.

  • Usage data: Interactions with our website and navigation behavior.

2. Sources of Personal Information

We collect personal information from several sources, including:

  • Directly from you, such as when you make a purchase, contact us, or create an account.

  • Automatically, through cookies, analytics, and other technologies.

  • From service providers, such as Shopify and our delivery, marketing, or payment partners.

  • From third parties or partners who assist in providing or improving our Services.

3. How We Use Your Personal Information

We use your information for the following purposes:

a. Provide, Tailor, and Improve the Services
To process payments, fulfill orders, manage accounts, send notifications, facilitate returns or exchanges, personalize your experience, and provide product recommendations.

b. Marketing and Advertising
To send marketing materials, promotional emails, or online advertisements about our products and services (you may opt out anytime).

c. Security and Fraud Prevention
To authenticate accounts, secure transactions, detect and prevent fraud, and protect public safety.

d. Customer Support
To respond to your inquiries, provide assistance, and maintain our business relationship with you.

e. Legal Compliance
To comply with laws, respond to legal requests, and enforce our policies or agreements.

4. How We Disclose Personal Information

We may share personal information in the following cases:

  • With Shopify, our e-commerce platform, to operate and improve the Services.

  • With service providers for payment processing, shipping, IT support, and analytics.

  • With business and marketing partners for advertising and promotional purposes.

  • When legally required, such as to comply with laws, subpoenas, or governmental requests.

  • In connection with business transactions, such as mergers or acquisitions.

5. Relationship with Shopify

Our Services are powered by Shopify, which collects and processes data to support transactions and improve the user experience. Information you submit may be shared with Shopify or its service partners globally.

Shopify may use aggregated information from our store and others to provide analytics or enhanced features.
For details on Shopify’s privacy practices and your rights, visit:
👉 https://privacy.shopify.com/en

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy or security practices. Please review each site’s privacy policy before sharing your personal information.

7. Children’s Data

Our Services are not directed to minors. We do not knowingly collect data from individuals under the age of majority.
If you believe your child has provided us personal information, please contact info@dwellio.me so we can delete it.

8. Data Security and Retention

We use industry-standard security measures to protect your information, though no system is completely secure.
We retain data only as long as necessary to provide our Services, fulfill legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access or request a copy of your data.

  • Request correction or deletion of your data.

  • Object to or restrict processing of your data.

  • Withdraw consent or opt out of marketing communications.

To exercise your rights, please contact us at info@dwellio.me.
We may verify your identity before processing requests, as permitted by law.

10. International Data Transfers

We may transfer your information to servers or partners located outside your country.
If we transfer data outside the EEA or UK, we will rely on appropriate safeguards, such as Standard Contractual Clauses or other lawful mechanisms.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our business.
Any updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

For questions, concerns, or privacy-related requests, please contact us:

📧 Email: info@dwellio.me
📍 Address: Dubai, United Arab Emirates